1. Introduction

Welcome to Oh My Lux, operated by OM Luxury Hub (“we”, “us”, “our”).

We are committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or make a purchase.

By accessing our website, you agree to the terms of this Privacy Policy.

2. Personal Data We Collect

We may collect and process the following personal data:

• Full name
• Contact number
• Email address
• Billing and delivery address
• Payment details (processed securely via third-party providers)
• Purchase and transaction history
• Communication records (WhatsApp, email, social media)
• IP address, browser type, and device information

3. How We Collect Your Data

Your personal data may be collected through:

• Account registration on our website
• Order placement and checkout
• Customer enquiries (WhatsApp, Instagram, email)
• Newsletter or promotional sign-ups
• Cookies and website analytics tools

4. Purpose of Collecting Personal Data

Your personal data is used for the following purposes:

(a) Order Fulfilment & Customer Service

• Processing and delivering your purchases
• Payment verification and fraud prevention
• Customer support and after-sales service

(b) Business Operations

• Internal record keeping and administration
• Improving website functionality and user experience
• Security and risk management

(c) Marketing & Promotions (with consent)

• Sending updates on new arrivals, promotions, and exclusive offers
• Personalized recommendations for luxury items

You may opt out of marketing communications at any time.

5. Disclosure of Personal Data

We may disclose your personal data to:

• Delivery and logistics partners
• Payment gateway providers
• IT service providers and website hosting partners
• Professional advisors (legal, audit, accounting)
• Regulatory authorities where required by law

We do not sell or rent your personal data to third parties.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Enhance your browsing experience
• Enable shopping cart and website functionality
• Analyse website traffic and performance

You may disable cookies through your browser settings. However, some features of the website may not function properly.

7. Data Security

We take reasonable and appropriate measures to protect your personal data, including:

• Secure servers and encryption technologies
• Restricted access to personal data
• Regular monitoring for security vulnerabilities

8. Data Retention

We retain your personal data only for as long as necessary to:

• Fulfil the purposes stated above
• Comply with legal and regulatory obligations
• Resolve disputes and enforce our agreements

9. Your Rights Under PDPA

You have the right to:

• Request access to your personal data
• Request correction of inaccurate or outdated data
• Withdraw consent for data processing
• Request limitation or deletion (where applicable)

To exercise your rights, please contact us using the details below.

10. Consequences of Not Providing Personal Data

If you do not provide required personal data:

• We may be unable to process your order
• Certain services or features may not be available

11. Third-Party Links

Our website may contain links to third-party platforms such as Instagram or payment providers. We are not responsible for the privacy practices of these external sites.

12. Authenticity & Transaction Security

As a seller of preloved luxury goods, Oh My Lux is committed to ensuring product authenticity and secure transactions.

Customer information may be used for:

• Fraud detection and prevention
• Transaction verification
• Protecting both buyers and sellers in high-value transactions

13. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page.

14. Contact Us

If you have any questions, requests, or concerns regarding your personal data, please contact:

OM Luxury Hub (Oh My Lux)

Email: ohmylux.sales@gmail.com

Phone: 013-9141399

Location: Malaysia